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Style with Substance

Frequently Asked Questions

We’re here to help, here are some of the top asked questions.

Shipping & Returns

How long will delivery take?

How do I track my order?

You have 2 options to track your parcel:

Have an account?

Log into your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information here.

I don’t have an account yet

As soon as your order has been fulfilled, you’ll receive a shipping confirmation email titled “Your order is on the way”.

You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.

*Please note, tracking can take around 24-48 hours to update after dispatch

Where do you ship to?

Will I need to pay customs?

All orders are currently shipped from Australia and customers will not be charged customs or import fees for orders received within Australia and New Zealand.

For all other countries, you may be subject to additional import fees upon delivery.

Refusal to pay customs

If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund.

If you’re still unsure on whether you’ll be subject to customs fees, we’d recommend contacting your local customs office for more information before placing your order.

What is your returns policy?

If you have received the incorrect items or the items you have received are faulty, please email support@yourdomain.com and we will help you with that.

If you are not satisfied with the goods you have received, you can return them to us within 30 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to a full refund which will not include the cost of the return postage.

We are not able to refund or exchange items that appear to have been used, opened, or are not in original condition. If you want these returned to you, we may request that you cover the delivery cost.

Can I edit or cancel my order?

Product Questions

These questions will be specific to the products that you are selling.

Can I use these everyday?

Can I wash the case?

Can I take it on a plane?

How long does this product last?

Still got questions?

Contact our email support team on support@yourdomain.com

Or

Call 1800-000-000 Monday to Fri 9am-5pm